FAQs

Return Policy:
We only accept returns of damaged products. Please contact us within 14 days of receiving the damaged item to arrange a return.


Shipping Policy
Shipping rates are calculated at checkout. We ship worldwide- Duty and Customs fees may apply upon arrival. 


What is the Best label tape for The Compact?
We like this 1/4" tape with white ink =)


Care Instructions:
We recommend sanitizing new products with 70% alcohol wipes before using. 


Is the The Compact airtight? 
It's not, but we do have something in the works! Sign up for our mailing list and we'll keep you posted!


Where are our products made?
Our products are designed in New York and produced in the US and China.


Do we offer a pro-discount?
Since we are a small business that is specifically for makeup artists, we do not offer a discount at this time.


Where are we based?
NYC 
 
Have a question? Email us at hello@thekitpak.com.