FAQs

Return Policy
We only accept returns of damaged products. Please contact us within 14 days of receiving the damaged item to arrange a return.

Shipping Policy
Shipping rates are calculated at checkout. We ship worldwide- Duty and Customs fees may apply upon arrival. 

 

Damaged Makeup 
Kitpak is not responsible for broken or damaged makeup.  

 

What is the best double sided tape to use?
This is our favorite.  

 

Care Instructions
We recommend sanitizing new products with 70% alcohol wipes before using. 


Is the The Compact airtight? 
It's not, but we do have something in the works! Sign up for our mailing list and we'll keep you posted!


Where are our products made?
Our products are designed in New York and produced in the US and China.


Do we offer a pro-discount?
Since we are a small business that is specifically for makeup artists, we do not offer a discount at this time.


Where are we based?
NYC 
 
Have a question? Email us at hello@thekitpak.com.